Terms & Conditions

Acceptance of terms

By accessing or using the aiplay platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. These terms constitute a legally binding agreement between the user and the platform provider.

We reserve the right to modify these terms at any time. Your continued use of the site following the posting of any changes indicates your acceptance of the updated terms. We encourage users to review this page regularly to remain informed of any modifications.

Eligibility

To use our services, you must meet the following criteria:

Age Requirement You must be at least 21 years old to register an account and participate in any activities on the platform.

Legal Capacity You must possess the full legal capacity to enter into a binding contract under the laws applicable to Malaysia.

Regional Access Access to our services may be restricted in certain jurisdictions. It is your responsibility to ensure that your use of the site complies with your local regulations.

Account registration and security

When creating an account, you agree to provide accurate, current, and complete information. The platform maintains a strict policy of one account per person, household, or IP address/device.

Identity Verification Users may be required to complete a Know Your Customer (KYC) process, providing valid identification before withdrawals are processed.

Security Responsibility You are solely responsible for maintaining the confidentiality of your login credentials. Any activity occurring under your account is deemed to be your action.

Compromised Accounts If you suspect unauthorized access to your account, you must notify our support team immediately through the designated channels on this site.

Deposits and withdrawals

We provide various payment categories to facilitate your transactions. All financial interactions are conducted in MYR (RM).

Category	General Terms
Deposit Limits	Limits are displayed within your account settings and may vary by payment method.
Withdrawal Processing	Processing times depend on the partner payment providers and are subject to verification.
Account Ownership	Funds must be deposited from and withdrawn to accounts held in the registered user's name.
Verification	Full account verification is a prerequisite for the approval of payout requests.

Third-party payments or transfers from accounts not belonging to the registered user will be rejected and may lead to account suspension.

Bonuses and promotions

Promotions are designed to enhance the gaming experience. Every offer is governed by its own specific terms and conditions, which are provided at the time of the offer.

Wagering Requirements Bonus funds are typically subject to playthrough requirements, meaning the bonus must be wagered a certain number of times before it can be withdrawn as cash.

Fund Separation Bonus balances are kept separate from cash balances. Cash funds are usually wagered first unless otherwise stated in the offer terms.

Betting Limits While a bonus is active, maximum bet limits per round may apply. Exceeding these limits may result in the forfeiture of the bonus and any associated winnings.

Abuse of promotions, including the use of multiple accounts to claim a single offer, is strictly prohibited. For current active offers, please visit our promotions page.

Game rules and fair play

The integrity of our games is paramount. All outcomes are determined by Random Number Generators (RNG) provided by our game suppliers to ensure impartiality.

Technical Glitches In the event of a technical failure or interruption during a round, the round may be voided and stakes refunded to the user's balance.

Dispute Investigation Any disputed game rounds will be investigated by reviewing the game logs provided by the supplier to determine the correct outcome.

Prohibited activities

To maintain a secure environment, the following activities are strictly forbidden:

Fraudulent activity, including the use of stolen identities or payment methods.
Collusion between players or the use of bots and automated software to play games.
Arbitrage, hedge betting, or exploiting technical glitches for unfair advantage.
Attempting to initiate chargebacks through payment providers.
Any activity related to money laundering or financing of illegal activities.

Violation of these rules may result in the immediate closure of the account and the forfeiture of all remaining balances and bonuses.

Responsible gambling

We are committed to promoting healthy gaming habits. Users can access several tools to manage their activity:

Deposit Limits Set daily, weekly, or monthly limits on the amount of funds you can add to your account.

Session Reminders Configure alerts to remind you how long you have been active on the platform.

Self-Exclusion Request a temporary or permanent block on your account. Once a self-exclusion period is set, it cannot be cancelled early.

For more detailed guidance and tools, please visit our Responsible Gaming page.

Intellectual property

All content available on this site, including text, graphics, logos, and software, is the property of aiplay or its partners and is protected by intellectual property laws.

Users are granted a limited, non-exclusive license to access the site for personal use. You may not reproduce, distribute, or modify any part of the site content without express written permission from the platform provider.

Availability and liability

Our services are provided on an "as is" and "as available" basis. While we strive for constant availability, the platform may be interrupted for scheduled maintenance or due to unforeseen circumstances beyond our control.

In cases where an obvious error occurs—such as a typo in displayed odds or an incorrect balance update—we reserve the right to correct the error and void any bets or transactions based on the incorrect information.

Suspension and termination

The platform reserves the right to suspend or terminate any account if there is reasonable suspicion of a breach of these terms. During an investigation, account access and withdrawals may be temporarily frozen.

Upon termination, any remaining legitimate cash balances (excluding bonuses) will be handled according to our internal security policies, provided the user has passed all necessary identity verification.

Data protection

We collect and process account and transaction data to provide our services, prevent fraud, and comply with security requirements. Your data is handled with confidentiality and is only shared with necessary partners, such as payment processors, to facilitate transactions.

For detailed information on how we use tracking technologies and manage your preferences, please refer to our Cookie Policy.

Complaints and disputes

If you encounter an issue, we encourage you to use our internal complaint channels first. To submit a formal complaint, please provide your account ID, a detailed description of the issue, and any supporting evidence (e.g., screenshots).

Our team will review the matter and provide a response. If a dispute remains unresolved through internal channels, it will be handled in accordance with standard industry practices for resolution.

Changes to these terms

These terms are subject to periodic updates to reflect changes in service offerings or regulatory requirements. All changes are posted on this page with an updated "Effective Date."

It is the responsibility of the user to check this page to ensure they are aware of the current rules governing their use of the platform.

Contact information

If you have any questions regarding these Terms & Conditions, please reach out to our professional support team.

Contact Support Team