Privacy Policy

Last Updated: 2026-08-18

Privacy at a Glance

What we collect: Account details, identity verification, payment info, and technical device data.
Why we collect it: To process transactions, prevent fraud, verify age, and provide a secure platform.
Who sees it: Only our internal team and essential service partners (e.g., payment processors). We never sell your data.
Retention: Kept for the life of your account and as required by Malaysian law.
Your Control: You can request data access, correction, or deletion via our support channels.

1. Introduction and Scope

Welcome to aiplay. We are committed to protecting the privacy and security of our players. This Privacy Policy outlines how we handle your personal data when you use our platform and services.

This policy applies exclusively to the aiplay website and official applications. It does not extend to third-party websites, external game studios, or partner portals that you may visit after leaving our site. We encourage you to review the privacy policies of any third-party services you interact with.

2. Personal Information We Collect

Account & Identity

Username, password, email address, and contact details required to establish and maintain your player account.

Verification Documents

Copies of identification documents used to confirm your age and identity to prevent underage gambling and fraud.

Payment Data

Transaction history and payment method details necessary for processing deposits and withdrawals.

Gaming Activity

Records of games played, wagering history, and bonus usage to manage account progress and security.

Technical Data

IP addresses, browser type, operating system, and device identifiers to ensure platform compatibility and security.

Support Records

Logs of communications with our customer service team to resolve account issues and improve our service.

3. How We Collect Data

We gather information through three primary channels:

Directly from You: Information provided during registration, KYC verification, and support requests.
Automatically: Data collected via cookies and server logs as you navigate our platform.
Partner Providers: Information received from our partner service providers, such as payment gateways.

4. Why We Use Data

Your data is used strictly for the following operational purposes:

Managing your account and processing financial transactions.
Verifying age and identity to maintain a legal and safe environment.
Detecting and preventing fraudulent activity or multi-accounting.
Personalizing your experience and content displayed on the platform.
Fulfilling legal obligations required for gambling operators in Malaysia.
Sending marketing updates, but only if you have provided explicit consent.

5. When We Share Data

We do not sell, trade, or rent your personal data to third parties. We only share information in the following circumstances:

Essential Service Providers: We share data with payment processors, identity verification services, and technical infrastructure providers who facilitate our operations.

Legal Requirements: We may disclose data to relevant authorities when required by applicable law or to protect the legal rights of the platform.

6. How We Protect Data

We implement robust security measures to safeguard your information:

Use of industry-standard encryption for data in transit.
Strict internal access controls limiting data visibility to authorized staff only.
Isolation of sensitive payment data from general account information.
Continuous monitoring of systems to detect and respond to unauthorized access.

7. Cookies and Tracking

We use cookies to enhance your user experience and analyze site traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location and account status, you have the following rights regarding your data:

Access & Portability: Request a copy of the data we hold about you.
Correction: Request the correction of inaccurate or incomplete information.
Deletion: Request the removal of your data when it is no longer needed.
Objection & Withdrawal: Withdraw consent for marketing or object to specific data processing.

To exercise these rights, please contact our support team via the channels available on this site. Please note that even after account closure, certain data must be retained to comply with gambling and anti-money laundering regulations.

9. How Long We Retain Data

We retain your personal information only for as long as your account remains active or as necessary to provide you with our services. Once an account is closed, we maintain specific records for the timeframe required by applicable law in Malaysia to satisfy regulatory and legal obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated data.

Parents or guardians who believe a minor is using our platform are encouraged to report the account through our Support page.

11. Cross-Border Transfers

To provide a global-standard service, some of our technical and payment providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

Contact Us

If you have any questions regarding your privacy or this policy, please reach out to us through our official support channels.

Contact Support Team